How your orders are processed:

We are an ONLINE Shop and we want our customers to know how your order is processed, delivered or collected should this be your request. Our website is our showroom. Some products can be viewed at some of our suppliers who do have showrooms. As our customers are from around the country we do provide as much detail as possible on products to save customers having to travel and try and view the product. Lets help you understand your order process.

1. You have placed an order and you would like us to deliver!  We receive your order online and you will have requested the option for us to deliver. We will make sure that you receive our quotation for delivery to your address. This will be added to your invoice once you are happy and confirmed to go ahead. You make payment. We arrange delivery with either our driver (Gauteng area only) or courier company nationwide.
2. You have placed an order and would like self collection!  We receive your order online and you will have requested the option to collect yourself. We will draw the stock from one of our wholesale suppliers as per your order. All items of your order will be ready for collection at our collection address stated. Address details are provided before collection. This is by appointment only.

Shipping and Delivery:

A delivery time stated is an estimate only and shall not be considered a contractual obligation. Delivery charges are not included in orders generated on our website. You will have the option to” collect your order from our stores “in GAUTENG or to “request a quotation for delivery to your address”

• Courier companies do not always deliver to outlying and remote areas every day. They will deliver on certain days of the week. We will keep you updated every step of the way.
• No damage claims will be entertained unless reported to us within 24 hours of the goods being received and accepted.
• Any complaints as to the condition or count of goods must be made to Precision Fitness CC in writing within 24 hours and can be emailed to charmaine@precisionfitness.co.za
• Late Deliveries – We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstance.
• Short Deliveries & Damage To Packaging – When the delivering carrier brings your order you MUST count the pieces you receive & look for any damage to the packaging. It is noted on the carrier’s delivery note, the number of boxes you should receive. If the number of boxes you receive does not exactly match the number of pieces on the carrier’s delivery note, you MUST note the number of pieces you received on the delivery note by your signature. Damage to packaging MUST be noted on the delivery note next to your signature. You must cross out “delivered in good condition” from the carrier’s delivery note. It is very important to check your order. A signature is an acceptance that you have received the whole order & that the packaging was in good condition. Any short delivery of boxes must be reported to Precision Fitness within 24 hours of signing. Neither Precision Fitness nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.
• Liability for Delivery We are not liable for any incorrect Order or delivery where you make an error in the information that you provide to us (for example, if you provide the incorrect delivery address or submit an incorrect Order).  While we try to ensure a smooth delivery process, if we are unable to meet the estimated delivery time frames, you accept and agree that we will not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of the late delivery of your Order. All risk in the products will pass to you upon delivery. From the time when the risk passes to you, we will not be liable for any loss or destruction of the products.

Returns and Exchanges:

1. For returns or exchanges please call 083 269 6507 between 09:00am and 16:00pm Monday to Friday, to make arrangements to send back the piece(s) you need to exchange or return. All returns and exchanges must be shipped back at the cost of the buyer and must arrive in a new condition and in the original cartons/packaging. Refunds will be processed within 7 – 10 working days of return no exceptions.
2. Please contact us within 7 business days from the day you receive your goods in order to arrange an exchange/return.  Refunds are issued via EFT and a 10% handling fee will apply to all refunds, the cost of the shipping return will be for the customers cost and the refund will be made once the product has been inspected by our staff.  If a replacement or credit is required due to product not being to the liking of the recipient or not as expected the purchaser shall be liable for any return shipping and other charges that might arise the original cost of the shipping will be deducted from refund as shippers/couriers/transport companies has been paid upfront.
3. Returns are not accepted due to a change of mind, so please choose carefully. Exchanges will not be permitted.
4. If after investigating the error, we find we are at fault, we will correct the problem by getting the correct product to you stock and color depending we will do our best to get to the most amicable solution for both parties.  No money will be refunded – your “account” will be credited and it may be deducted from your next order. Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your “account”, within a few of days.
5. If the product is being returned for any other reason, you may return the product within 7 business days of delivery but you will need to cover the cost of return delivery yourself. If you would like us to collect the product from you we will charge an 10% handling fee and collection fee will be deducted from the refund and the refund will exclude the original shipping. The amount of the fee will depend on the area of collection and we will advise you of the exact amount at the time of arranging the collection.
6. Goods (in original packaging and unused) must be returned within 7 days from purchase and a 10% handling fee will be charged. Due to the nature of some of our products, we can’t accept any opened or used products for returns. (Massage Oils, Creams, Lotions, Shampoos, Conditioners any consumable items and products)
7. Any pre-order or custom order is considered non-returnable.
8. We do not offer refunds or accept exchanges on orders for spare parts.

General and Pricing:

1. Disclaimer. Every effort is made to ensure that the information contained on this website is accurate and up to date. However, Precision Fitness cannot be held liable for mistakes or omissions. The images of the Goods on the website or other sales literature are for illustrative purposes only. Seller cannot guarantee that the dimensions or color or packaging of the goods will be accurately reflected. We shall take all reasonable efforts to accurately reflect the goods and the applicable purchase price.
2. Prices are subject to change, as they are based on the international exchange rate. Should there be an increase in price of a product on the website at the time of your order we will notify you before your payment is made. You have the right to accept the price or cancel your order.
3. Precision Fitness may not be held responsible for any injury incurred/caused by these products.
4. All goods remain the property of Precision Fitness until payment has been received in full.  
5. Acceptance of the goods is also an acceptance of the conditions as above.
6. Company information. Precision Fitness and Leisure CC is the trading name of Precision Fitness, and is a closed corporation incorporated in South Africa and registered under company number: 2007/030335/23.
7. By use of this web site you agree to all terms and conditions as stated here in.